Help Center
Quick answers for VIN searches, vehicle information, reports, orders, and customer support.
What is a VIN?
A VIN is a unique 17-character identifier associated with a vehicle.
How do I check a VIN?
Enter the VIN on the homepage, review the available vehicle details, choose a report package, and continue to checkout.
What information can a report contain?
Available information depends on the vehicle and the data sources available. Coverage can vary by vehicle.
Where can I find my order number?
Your order number is shown after an order is created and is also stored with your order details. Keep it available when contacting support.
How do I contact support?
Use the live chat widget for real-time support or create a ticket through the support page.
How do I submit a ticket?
Open the support page and use the ticket option, or email the Tawk.to ticket inbox at tickets@myvinrecord.p.tawk.email.
Can I ask about a specific VIN?
Yes. Include the VIN and order number when contacting support so the team can identify the relevant request more quickly.